Don’t Underestimate the Power of a Good Business Support Structure

During our 30 years in business we’ve helped thousands of clients navigate their financial decisions and achieve the right results, from buying a first home to providing an income in retirement and everything in between. Ensuring consistently great results for our clients is essential to our success, and that in turn relies on the experience and knowledge of our whole team.

While the client may only see their adviser, behind them is a skilled business support team. That team has submitted tens of thousands of applications on our clients’ behalf and developed sleek processes to manage them all. They’ve built strong relationships with their industry contacts and provide the ‘scaffolding’ and support systems for our advisers.

As a family run business, we’ve always believed that everyone in our team has equal value. We know our support team of skilled administrators is as vital to our business as our client facing advisers. As a business we recognise and reward, not only those who directly create revenue, but those that are behind the scenes maintaining fantastic client service and making our business the best version of itself. If we could offer one piece of advice to those making changes to their business structure, for whatever reason, don’t underestimate the power of a good business support structure.

We have made changes to our team to allow for a culture of mutual respect and a shared common goal: the best outcome for the client. Our current team of advisers have been chosen to join Stan Sherlock Associates because they believe in our values and genuinely care about helping our clients achieve their dreams. These advisers recognise that our business support team is vital to achieving that success for both our clients and our business.

Despite the stresses and strains of working through a pandemic, it’s been fantastic during the last few months to see our whole team work together with mutual respect for one another’s skills, knowledge and experience. If we can achieve that during lockdown, from the kitchen table, then we’re really looking forward to seeing what we can do as we return to the office and our new ‘normal’.